Insurance Fraud Investigations

 

ILR Services provides an insurance company with the ability to appoint one company to not only conduct an investigation on their behalf, but also to manage the recovery process whether that process is the recovery of good lost or stolen or attending to third party recoveries.

 

We are able to provide a complete investigation in relation to any type of claim from the time you receive the claim at your office.

 

We fully appreciates that in the majority of claims received by an insurance company the investigators turn around time is paramount to our clients. We pride ourselves on timely and effective reporting.

 

We specialise in the investigation and surveillance of claimants who prove to be illusive, evasive or who have in the past intimidated or threatened claims officers or inquiry agents.

 

In these types of cases we analyse all information you have to date and will provide you with our recommendations on how we believe we can conduct the investigation without aggravating the claimant.

 

Cold Cases

ILR Services welcomes the opportunity to assist insurance companies in the Investigation and Recovery process of all claims going back 6 years where a criminal offence has been committed.

 

As we believe we have the necessary skills to may be identify the offenders and if we are able to do this, then we can also attend to recovery of any monies your company may have paid out.

 
 

Workers Compensation / Workcover Claims

Our investigators will provide a comprehensive report to you covering:

  • Witness statements establishing who, what, when, where, why and how.

  • Plans, maps and diagrams of the accident scene

    • Audio and video recordings

    • Still photography

  • Advice on evidence Analysis and opinion

 

Once this aspect of the claim is investigated, we would then be able to assist you in relation to any surveillance you may require of the claimant. We can analyse evidence gathered, whether it be factual or as a result of surveillance conducted and provide you with opinion together with what else they feel you may need to consider.

 

CTP Injury Claims

Our investigators will provide a comprehensive report to you covering:

  • Witness statements establishing who, what, when, where, why and how.

  • Plans, maps and diagrams of the accident scene

    • Audio and video recordings

    • Still photography

  • Advice on evidence Analysis and opinion

 

Once this aspect of the claim is investigated, we would then be able to assist you in relation to any surveillance you may require of the claimant. We can analyse evidence gathered, whether it be factual or as a result of surveillance conducted and provide you with opinion together with what else they feel you may need to consider.

 

Arson & Fire Investigation

 

Our investigators will provide a comprehensive report to you covering:

 

  • Location and taking of witness statements establishing who, what, when, where, why and how.

  • Plans, maps and diagrams of the incident scene

    • Audio and video recordings

    • Still photography

  • Detailed description of loss and events surrounding loss

  • Timing and events surrounding issue of policy and claim

    • Claims history of claimant

    • Financial position of claimant

  • Identification of fraud indicators

  • Advice on evidence

  • Analysis and opinion

 

Motor Vehicle Accident Claims

 
 

ILR Services investigators role when investigating motor vehicle accidents are required to systematically and accurately determine the relevant details surrounding each individual collision, irrespective of whether the collision involves personal injury, property damage, product liability or criminal charges such as culpable driving.

 

Our agents identify and report to you on all contributing factors and facts or events surrounding the accident and will reconstruct the accident to determine liability.

 

  • Our factual investigation will provide a comprehensive report to you covering:

  • Location and taking of witness statements establishing who, what, when, where, why and how.

  • Plans, maps and diagrams of the incident scene

    • Audio and video recordings

    • Still photography

  • Timing and events surrounding accident Advice on evidence and liability

 

We recognize that identification and location of witnesses is often vital to the effective investigation of motor vehicle accident claims. For this reason we are developing a system to assist our clients in establishing liability.

Public Liability Claims

Negligence, and therefore liability, on the part of the owner or occupier of premises can lead to claims in respect of public liability. Varying degrees of responsibility bear on the owner or occupier depending on whether those persons are invitees, licencees, where invitation is express or implied or trespassers.

 

Our preliminary investigation will provide a comprehensive report to you covering:

 

  • Witness statements establishing who, what, when, where, why and how.

  • Plans, maps and diagrams of the accident scene

    • Audio and video recordings

    • Still photography

  • Establishing the degree of contributory negligence

  • Advice on evidence

  • Analysis and opinion

Once this aspect of the claim is investigated, we would then be able to assist you in relation to any surveillance you may require of the claimant.

 

We can analyse evidence gathered, whether it be factual or as a result of surveillance conducted and provide you with opinion together with what else we feel you may need to consider.

Sickness & Accident Claims

Dependant on the conditions of the policy held our investigators will provide a comprehensive report to you covering:

  • Witness statements establishing who, what, when, where, why and how

  • In accident claims plans, maps and diagrams of the accident scene

    • Audio and video recordings

    • Still photography

  • Establishing any pre-existing conditions which may have led to the claim

  • Where applicable establishing the degree of contributory negligence

  • Advice on evidence

  • Analysis and opinion

Once this aspect of the claim is investigated, we would then be able to assist you in relation to any surveillance you may require of the claimant. We then can analyse evidence gathered, whether it be factual or as a result of surveillance conducted and provide you with legal opinion together with what else we feel you may need to consider.

Burglary Claims

Our investigators will provide a comprehensive report to you covering:

 

  • Location and taking of witness statements establishing who, what, when, where, why and how.

  • Plans, maps and diagrams of the incident scene

    • Audio and video recordings

    • Still photography

  • Detailed description of loss and events surrounding loss

  • Timing and events surrounding issue of policy and claim

    • Claims history of claimant

    • Financial position of claimant

  • Identification of fraud indicators

  • Advice on evidence

  • Analysis and opinion

Stolen Motor Vehicle Claims

Our investigators will provide a comprehensive report to you covering:

 

  • Location and taking of witness statements establishing who, what, when, where, why and how.

  • Plans, maps and diagrams of the incident scene

    • Audio and video recordings

    • Still photography

  • Detailed description of loss and events surrounding loss

  • Timing and events surrounding issue of policy and claim

    • Claims history of claimant

    • Financial position of claimant

  • Identification of fraud indicators

  • Advice on evidence

  • Analysis and opinion