Insurance Fraud | ILR Services

INSURANCE FRAUD INVESTIGATIONS

ILR Services can provide an insurance company to appoint one company to conduct an investigation on their behalf. Secondly, manage the recovery process. For instance, the process can be the recovery of lost/stolen goods or attending third-party recoveries.

We can provide a complete investigation related to any type of claim. It starts from the moment you receive the claim at your office.

Most of the claims received by an insurance company, the investigators turn-around time is paramount to our clients. We pride ourselves on timely and effective reporting.

We specialise in investigating and surveillance of claimants who are the following:

Illusive
Evasive
Intimidating or threatening

In these types of cases, we analyse all updated information. Subsequently, providing you with our suggestions on how we can conduct the investigation without aggravating the claimant.

WE SPECIALISE IN

STOLEN

MOTOR

VEHICLE

CLAIMS

BURGLARY

CLAIMS

CTP

INJUSTY

CLAIMS

PUBLIC

LIABILITY

CLAIMS

ARSON

AND FIRE

INVESTIGATIONS

MOTOR

VEHICLE

ACCIDENT CLAIMS

LOAN APPLICATION DUE DILIGENCE

A proactive solution to detect and deter fraudulent loan applications — before they occur.

Who Needs It?

Recovery Managers → Absolutely.
Finance Brokers → Not so sure.
Loan Managers → Concerned about cost?
Ultimately, you’ll need to weigh the risk of fraud against the cost of prevention — and the numbers make a strong case.

Why This Service Matters

After managing hundreds of recovery cases, our firm has become the eyes and ears of our clients.
Over the past year, we’ve observed:

A decline in arrears recovery and security repossession success rates
A sharp increase in fraudulent loan applications

The trend is clear — fraud is on the rise, and prevention must come before recovery.

How It’s Usually Done

When a loan goes bad, the standard process typically unfolds like this:

Recover arrears, costs, or repossess security.
If unsuccessful →
Locate the borrower/guarantor and security, then retry recovery.
If still unsuccessful →
Investigate thoroughly and prepare a case brief for the client to either:
- Instruct legal counsel to obtain court orders, or
- Refer the matter to police.

This reactive model is time-consuming, costly, and often too late to prevent loss.

Why We Developed This Service

From this recurring pattern, we created the Loan Application Due Diligence service — a forward-thinking approach tested successfully with several clients.

The results speak for themselves.

Key Benefits

Fraud Deterrence
Discourages applicants with dishonest intent by introducing real accountability early in the process.
Risk Reduction & Asset Verification
Identifies red flags and verifies assets before approval — reducing future recovery costs and potential losses.
Actionable Intelligence
Generates valuable background data that supports faster and more effective recovery if the loan later defaults.
Improved Recovery Outcomes
Better upfront due diligence leads directly to stronger recovery performance.
Reduced Exposure
Minimises client exposure and protects portfolios against unnecessary risk.

Fees & Customisation

Fee: Price on Application (POA)

Every engagement is tailored to your organisation’s specific risk profile, loan type, and compliance needs.

Next Steps

We’re happy to discuss how this service can integrate with your existing credit assessment or risk management process.