Mystery & Secret Shopper
We won’t tell you what we think you want to hear.
We’ll help you confirm what you already knew about your business, disprove what you thought, or discover something you didn’t know.
A lot of customer service feedback is ad-hoc, immeasurable, and negative. Emotional reactions of staff and customers this make the situation even more dark and confusing. We’ll give you accurate feedback.
Sometimes you can’t be sure if you are dealing with a one-off issue, or a systemic problem. Our agents will pinpoint exact problems and advise on what if any corrective action should be taken.
But, feedback isn’t just about the negative. We’ll help you clearly recognize staff who perform that way you can continue to encourage and reward them.